Dell Dumbasses
A week ago, I ordered a Dell Aixm handheld to play around with. It had built in 802.11b and Bluetooth, so I figured I could at least get online in the house or on those rare occasions when I'm near a free hot spot.
A day later, I felt a bit of buyer's remorse and called and cancelled. No big deal, it hasn't shipped yet, here's your confirmation # showing it's cancelled. Imagine my surprise when the next day, guess what was at my door. Yup, Dell's wonderful customer service did it again and I got the box. OK, no big deal. I signed for it and decided what the hell, try it otu and if it blows, send it back.
Open the box, and low and behold, no USB cable. Can't sync the handheld to the PC. Call Dell, get some guy in Panama who takes twnety minutes to find the info (after I gave him the part number he needed to ship it to me) and he tells me the part will be shipped in the enxt day or so.
Today I get a phone call from one of the other Brian Wohlgemuth's on the planet (last count, there were six of us) to tell me he received a FedEx overnight from Dell with some weird cable in it. Call Dell, finally get someone who is in the US. Said he's going to get it sorted out and call me back....
I'm guessing by the time all this is done, I'll get the cable sent to me at my retirement home located in Florida fifty years from now.
Update: DHL showed up this morning with the cable at 10:00 exactly. OK, maybe I'm a bit more impressed that they actually got me the right cable.
Comments
I hear ya. Dell has me permanently associated with a past employer, even though I've created an account in my own name. Anytime I order anything -- for me, in my name -- it gets shipped to my old employer. Nice, huh? Needless to say, I don't order much from Dell, anymore.
Posted by: Scott | August 9, 2004 6:43 PM