Let me make this perfectly clear...
T-Mobile, you by far have the stupidest, most condesending sales representatives I have ever had the displeasure of working with. I will make it my goal in life to drive ANYONE who wants wireless service to stay as far away from your company as possible.
The reason:
(Scene: Driving home from working on a co-workers computer, figure I have 30 minutes to spare before picking up baby. Decide to call T-Mobile store to see if they have a demo Sidekick I could try out on a few of my company's websites.)
Me: Hi, do you happen to have a demo Sidekick in stock.
Clueless Sales Rep: Yup, we have one in the store.
Me: Are you sure, because last time I came down there you guys disappointed me and I really don't want a repeat.
CSR: Nope, we've got one.
Me: And it has a data-enabled SIM card so I can try the data functions on it.
CSR: Yes, we have one in the store, it's the store manager's and we can let you try it out.
Me: And he's not leaving to get his hair done, his doggie washed, or has a pregnant wife who's about to give birth, right?
CSR: Huh?
Me: He's going to be there when I drive up to your store in five minutes.
CSR: Oh yeah, he's here until 5:00.
Me: OK, thank you, I'm about five minutes away.
(Scene: Five minutes later in the T-Mobile store)
Me: Hi, I'm the guy who called about the Sidekick about five minutes ago.
Scantily Clad CSR: Oh yeah, hang on. (and yes, wearing a halter top with a white, unbuttoned shirt just SCREAMS professionalism...if you are in a certain trade...)
(Wait five minutes while she answers a question about Mobile to Mobile calls from someone who walked in just after me)
SC-CSR: Come over here, I've got it hooked up for you. Enjoy.
(Scene: Now I'm looking at the phone with the big warning stating "GSM/GPRS services not enabled on this phone. You still may make voice calls from this phone").
Me: Umm, this SIM card isn't data enabled.
SC-CSR: Yes it is.
Me: Then it's a bit confused because it's saying GPRS services unavailable.
SC-CSR: Let me see that... (insert 30 seconds of staring at the same warning I listed earlier). Let me check with the manager.
Me: Good idea.
(Insert five minutes of rep walking around store, and 30 seconds talking to manager while I'm trying to memorize where their cell towers are located on the map in the back of the store)
SC-CSR: OK, well apparently that isn't a Data-Enabled SIM card.
Me: Really? Glad you figured that out....
SC-CSR: So where can I call you back.
Me: Excuse me?
SC-CSR: Call you back... So when we do have a data-enabled SIM card you can try it out.
Me: I live 30 miles away from your store. And you've screwed me over more than two times on trying a live Sidekick. Mind you, we're getting closer each time. This time they actually had a SIM card.
SC-CSR: So where can I call you.
Me: So you are telling me you aren't even going to try to get one of your SIM cards and try to rig it up for data?
SC-CSR: We can't do that.
Me: Wait, you have all these lovely data enabled phones and once again, T-Mobile won't let me try out the data capabilities unless I get a data enabled SIM card myself.
SC-CSR: Well yeah, that would be the only way we could do this.
Me: And your manager can't do anything else?
SC-CSR: No.
Me: Hmm...you can try me at anyone of the Verizon Wireless stores. More than likely they will let me try out their data-enabled phones and will be getting a substantial amount of cash from me very shortly. Unlike your company.